Site Rules
WEBSITE RULES
1. TERMS AND DEFINITIONS
1.1. Exchange.express Service (hereinafter referred to as the "Service") – an online platform that provides currency exchange services to both individuals and legal entities. These services are accessible through a specialized software package located at https://exchange.express.
1.2. User — any individual or legal entity that has agreed to all terms provided by the Service and joined this agreement.
1.3. Electronic Units (Title Signs) — accounting units of the respective electronic payment systems, denoting a specific amount of claims or other rights derived from the contract of electronic payment systems with their users.
1.4. Exchange of Title Signs — an automated internet service product provided by the Service under these rules.
1.5. Payment System — a software and hardware product developed by a third party that represents a system for accounting electronic units and organizing settlements among its users.
1.6. Payment — the transfer of electronic units from the payer to the recipient.
1.7. Transaction (Request) — information submitted by the User using the Service in electronic form, indicating their intent to use the Service’s services under the terms offered by the Service and specified in the request parameters.
2. GENERAL CONDITIONS
2.1. This agreement governs the relationship between the User and the Service concerning the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2. This agreement does not override the current legislation of the countries of registration and location of the Service and the User, as well as contractual relations between the User and the electronic payment system(s).
2.3. This agreement is deemed accepted under a public offer, accepted by the User when submitting their Request, which forms an integral part of this agreement.
2.3.1. A public offer refers to the information displayed by the Service about the parameters and conditions of the Request.
2.3.2. The main component of the public offer is the actions taken upon submission of the Request by the User, indicating their clear intention to proceed with the transaction under the conditions offered by the Service before completing the Request.
2.3.3. The time, date, and parameters of the request are automatically recorded by the Service at the moment the Request is completed.
2.3.4. The period for accepting the Service’s offer for the transaction under the conditions described in the User’s Request is 40 minutes from the moment the Request is completed.
2.4. This agreement enters into force from the moment of receipt by the Service of the full amount of Title Signs specified in the Request from the User.
2.5. This agreement terminates from the moment the Electronic Units in the amount specified in the User’s Request parameters are received to the User’s specified details or from the moment the request is canceled.
2.6. The parties recognize this electronic agreement as legally equivalent to a contract concluded in writing.
2.7. The Service reserves the right to unilaterally make changes to this agreement without notifying the User but is obligated to publish the current version of the agreement on this page.
3. SUBJECT OF THE AGREEMENT 3.1. By using technical means, the Service undertakes to carry out the exchange of Title Signs for a commission fee from the User after submission of the Request and does so by selling the Title Signs to parties willing to acquire them for the amount specified in the User’s Request. The Service agrees to transfer the funds to the User’s specified details.
3.2. Any positive difference resulting from the actions described in clause 3.1 of this agreement, as additional benefit received, is transferred in favor of the Service as a premium payment for commission services.
4. TERMS OF SERVICE PROVISION
4.1. Processing of User’s Requests is carried out by the Service strictly in accordance with the privacy policy (clause 5 of this agreement), as well as the anti-money laundering and illegal activities policy (clause 6 of this agreement).
4.2. The User can order services, manage the transaction process, and receive information about the progress of its execution only through the corresponding user interface provided by the Service.
4.3. The Service records transactions with electronic units according to the regulations, rules, and format of the respective electronic payment systems.
4.4. Any completed transaction executed by the Service at the User's request is considered irrevocable, meaning it cannot be canceled after its completion.
4.5. If the User’s electronic units are not received within 30 minutes from the moment of the User's Request creation to the details provided by the Service, the agreement under the terms specified in the Request is considered terminated unilaterally by the Service as not having entered into effect (clause 2.4 of this agreement), without notifying the User.
4.5.1. In the event of agreement termination, the electronic units received after the specified time will be returned to the sender’s details within the next 24 hours. When processing the return, all commission fees for the transfer of electronic units will be deducted from the received funds at the User’s expense. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.5.2. In the case of payment confirmation for manually processed transactions without the Service’s receipt of electronic units, the executor has grounds to block the client's account for repeated violations.
4.6. If the User sends an amount of electronic units to the Service that differs from the amount specified in the Request, the Service shall treat this as an instruction by the User to recalculate the Request based on the actual amount received.
4.6.1. If the amount of electronic units received differs from the amount stated by the User by more than 10%, the Service may unilaterally terminate the agreement by refusing to execute the Request and returning the received funds to the sender’s details within the next 24 hours. When processing the return, all commission fees for the transfer of electronic units will be deducted from the received funds at the User’s expense. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.6.2. The User's Request will be processed only if there are sufficient funds received in the Service's account. The User is responsible for timely funding of the Request.
4.6.3. If the amount of electronic units received is less than the minimum required amount, such a deposit is considered lost and is non-refundable.
4.6.4. If electronic units are sent to our wallet through networks we do not support, such a deposit is considered lost and is non-refundable.
4.7. If the monetary equivalent is not sent to the details provided by the User within 24 hours from the start of the agreement, and there is no reason for blocking the electronic units received under the User’s Request by the Service, the User may request termination of the agreement by canceling their Request and requesting a full refund of the electronic units.
4.7.1. The request for Request cancellation must be fulfilled by the Service only if, at the time of receipt of such a request, the monetary equivalent has not been sent to the details provided by the User.
4.7.2. In case of Request cancellation, the electronic units will be returned to the sender’s details within 24 hours from the moment the cancellation request is received. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.8. The User must ensure the accuracy and relevance of the data they provide in the payment order form. The payment will be considered valid if it is made according to the data provided by the User, even if there is an error in it.4.8.1. When forming a Request for fund withdrawal, the User must ensure that all data are correct and complete. The Service is not responsible for transferring money to a person other than the one specified in the request if the User provided incorrect details. In this situation, the User has the right to contact the user support chat. The Service may assist in resolving the issue but does not guarantee a successful outcome.
4.9. The Service has the right to engage third-party contractors to fulfill its obligations.
4.10. The Service has the right to cancel an ongoing transaction and return the electronic units and/or financial assets deposited by the User, with reimbursement of electronic payment system fees to the User, without explaining the reason.
4.11. The Service reserves the right to deny further service to the User in case of any violation of this agreement by the User.
4.11.1. If the Service denies further service to the User, the Service will notify the User of its decision via email, after which it will freeze the User’s account and all current Requests. The Service will then return the electronic units received for the User's Request to the sender’s details within 24 hours from the moment of the refusal. When processing the return, all commission fees for the transfer of electronic units will be deducted from the received funds at the User’s expense. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.11.2. All subsequent Requests created by the User after the Service’s denial of further service will be automatically frozen. Accounts associated with these Requests will be blocked.
4.12. In the event that unforeseen circumstances arise during the processing of the User's Request, preventing the Service from fulfilling the terms of the agreement, the Request execution timeframe will be extended for the duration of the force majeure. The Service is not responsible for overdue obligations. Unforeseen circumstances include any factors beyond the Service's control.
4.13. In the event of the User’s debt to the Service, the Service has the right to immediately deduct the specified amounts from the User’s active Request (if available).
4.14. The Service does not issue receipts or invoices upon the User's request.5. PRIVACY POLICY
5.1. To conduct transactions, the Service collects personal data from the User, which the Service agrees to store in encrypted form, not to disclose, and not to transfer to third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.2. All operations with Requests and the transfer of personal data from the User to the Service are carried out via an encrypted SSL channel with a 256-bit key.
5.3. The Service has the right, if necessary, to independently collect additional information about the User by any available means. All information collected as a result of such activity is not disclosed or transferred to third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.4. The Service has the right to transfer the User’s personal data and transaction details, provided that they maintain confidential status, to law enforcement agencies upon an official written request / court decision / on its own initiative (in case of a need for investigation), as well as to the User themselves.
5.5. The Service has the right to transfer transaction details and User’s personal data associated with the transaction to the electronic payment system upon an official request for internal investigations.
5.6. All collected data about the User and transaction details are stored in the Service’s database for five years from the date of the last Request executed by the Service.
5.7. All mandatory fields in Requests must contain accurate data; otherwise, the Service reserves the right to cancel the Request and return the funds to the sender minus the payment system or bank fee.6. ANTI-MONEY LAUNDERING AND ILLEGAL OPERATIONS POLICY
6.1. In accordance with international law, the Service adheres to a set of rules and implements a range of procedures aimed at preventing the use of the Service for money laundering operations, which aim to reintroduce illegally acquired funds or securities into the economy, as well as other unlawful operations.
6.2. To prevent unlawful transactions, the Service sets certain requirements for all Requests created by the User:
6.2.1. The sender and recipient of the payment in the Request must be the same person. The Service strictly prohibits transfers to third parties.
6.2.2. All contact information entered by the User in the Request, as well as other personal data provided by the User to the Service, must be accurate and fully authentic.
6.2.3. The creation of Requests using anonymous proxy servers or any other anonymous internet connections is strictly prohibited.
6.3. To prevent unlawful operations, the Service:
— Uses an internal system of automated transaction analysis and User behavior (fraud prevention system) that stops all suspicious transactions of the User.
— Sets transaction limits based on the User’s level of identity verification and country of origin.
— Adheres to the “Know Your Customer” policy.
— Checks all data provided by the User by all available means.
6.4. The Service reserves the right to freeze the User’s account and all current Requests until receiving copies of documents verifying the User’s identity, as well as the source of origin of the electronic units and other information necessary to verify the transaction. 6.4.1. If the User refuses to provide the requested documents, the Service reserves the right to refuse further service.
6.5. The Service reserves the right to deny further service to the User and to transfer all available User data and information about their transactions to law enforcement in cases where transactions are identified as intended for money laundering, terrorist financing, fraud of any kind, or any other illegal activities.
6.6. The Service reserves the right to verify by all available means the personal and other information obtained from the User. 7. LIMITATION OF LIABILITY
7.1. The Service offers its services from 9:00 to 23:00 (Kyiv time), without weekends, and strives to ensure that the Service's hardware, software, and operators fulfill obligations as quickly as possible, approaching automation.
7.2. The Service provides its services under the conditions described on the site’s pages, particularly regarding exchange directions, for which unique terms apply to transactions. Some Requests may be subject to special service conditions set by the Service.
7.3. By using the Service, the User agrees that the Service’s liability is limited to the funds received from the User to execute the subject of this agreement and that the Service does not provide additional guarantees or bear additional liability to the User, nor does the User bear additional liability to the Service, except as specified in clause 7.9.
7.4. The Service will make every effort, but does not guarantee, that its services will be available around the clock and daily. The Service is not liable for damages, lost profits, or other costs incurred by the User due to an inability to access the site and the Service's services.
7.5. The Service is not liable for damages, lost profits, or other costs incurred by the User as a result of delays, errors, or failures in banking payments or electronic transfers.
7.6. The Service is not liable for damages, lost profits, or other costs incurred by the User due to the User’s erroneous expectations regarding the Service’s rates, transaction profitability, or other subjective factors.
7.7. If the User provides incorrect information in the payment or recipient details, the Service is not liable for any adverse consequences or damages resulting from this error.
7.8. By using the Service, the User is solely responsible for paying taxes in accordance with the tax laws of their country of residence. The Service is not a tax agent and will not notify the User of any potential tax implications from using the Service.
7.9. The User guarantees reimbursement of losses to the Service (managing company, directors, and employees) in cases of claims or lawsuits directly or indirectly related to the User's use of the Service, except for losses caused by the Service's own deliberate or negligent actions.
7.10. The User guarantees that they own the funds used in their transactions or have the right to dispose of them. Additionally, the User agrees that the accounts specified in the Request belong to them personally. Transfers of funds to third parties are strictly prohibited by the Service.
7.11. The User agrees not to use the Service for fraudulent or illegal transactions and acknowledges that any attempt to exchange fraudulent capital will be subject to legal action to the fullest extent of the law. The User's actions may be considered illegal under the laws of their country of residence and/or the country where the Service is registered.
7.12. The User agrees not to tamper with the communication flows related to the Service's operation, interfere with its software and/or hardware, or otherwise disrupt the Service's normal operation, understanding that such actions will be prosecuted to the fullest extent of the law.
7.13. The User acknowledges that the content of the Service’s website is protected by property, intellectual property, and copyright law. Unauthorized use of this content is illegal.
7.14. The parties – the User and the Service – are not liable to each other for failure to fulfill obligations in the event of force majeure, including natural disasters, fires, floods, terrorist acts, civil unrest, government changes, as well as failures in electronic payment systems, power supply systems, communication networks, and internet service providers.
7.15. Funds transferred by the User to electronic payment systems and/or financial institutions are under their exclusive responsibility. The Service is not liable for any incorrect or illegal use of electronic payment systems by the User or for any misuse of the systems' functionality. The relationship between the User and the electronic payment system and/or financial institution is governed by their agreements. 8. CLAIM ACCEPTANCE AND DISPUTE RESOLUTION PROCEDURE
8.1. Any conflicts related to the provision of the Service’s services to the User are resolved through communication between the User and the Service’s administration based on the terms of this User Agreement.
8.1.1. Any complaints regarding this User Agreement can be sent electronically to the email provided on the Service’s website.
8.2. If it is impossible to resolve issues through negotiation, disputes are resolved in accordance with the applicable law at the Service’s place of registration.
When creating a request, be sure to provide your valid email address! Any changes to the request data are only possible with confirmation from the email specified in the request.
1. TERMS AND DEFINITIONS
1.1. Exchange.express Service (hereinafter referred to as the "Service") – an online platform that provides currency exchange services to both individuals and legal entities. These services are accessible through a specialized software package located at https://exchange.express.
1.2. User — any individual or legal entity that has agreed to all terms provided by the Service and joined this agreement.
1.3. Electronic Units (Title Signs) — accounting units of the respective electronic payment systems, denoting a specific amount of claims or other rights derived from the contract of electronic payment systems with their users.
1.4. Exchange of Title Signs — an automated internet service product provided by the Service under these rules.
1.5. Payment System — a software and hardware product developed by a third party that represents a system for accounting electronic units and organizing settlements among its users.
1.6. Payment — the transfer of electronic units from the payer to the recipient.
1.7. Transaction (Request) — information submitted by the User using the Service in electronic form, indicating their intent to use the Service’s services under the terms offered by the Service and specified in the request parameters.
2. GENERAL CONDITIONS
2.1. This agreement governs the relationship between the User and the Service concerning the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2. This agreement does not override the current legislation of the countries of registration and location of the Service and the User, as well as contractual relations between the User and the electronic payment system(s).
2.3. This agreement is deemed accepted under a public offer, accepted by the User when submitting their Request, which forms an integral part of this agreement.
2.3.1. A public offer refers to the information displayed by the Service about the parameters and conditions of the Request.
2.3.2. The main component of the public offer is the actions taken upon submission of the Request by the User, indicating their clear intention to proceed with the transaction under the conditions offered by the Service before completing the Request.
2.3.3. The time, date, and parameters of the request are automatically recorded by the Service at the moment the Request is completed.
2.3.4. The period for accepting the Service’s offer for the transaction under the conditions described in the User’s Request is 40 minutes from the moment the Request is completed.
2.4. This agreement enters into force from the moment of receipt by the Service of the full amount of Title Signs specified in the Request from the User.
2.5. This agreement terminates from the moment the Electronic Units in the amount specified in the User’s Request parameters are received to the User’s specified details or from the moment the request is canceled.
2.6. The parties recognize this electronic agreement as legally equivalent to a contract concluded in writing.
2.7. The Service reserves the right to unilaterally make changes to this agreement without notifying the User but is obligated to publish the current version of the agreement on this page.
3. SUBJECT OF THE AGREEMENT 3.1. By using technical means, the Service undertakes to carry out the exchange of Title Signs for a commission fee from the User after submission of the Request and does so by selling the Title Signs to parties willing to acquire them for the amount specified in the User’s Request. The Service agrees to transfer the funds to the User’s specified details.
3.2. Any positive difference resulting from the actions described in clause 3.1 of this agreement, as additional benefit received, is transferred in favor of the Service as a premium payment for commission services.
4. TERMS OF SERVICE PROVISION
4.1. Processing of User’s Requests is carried out by the Service strictly in accordance with the privacy policy (clause 5 of this agreement), as well as the anti-money laundering and illegal activities policy (clause 6 of this agreement).
4.2. The User can order services, manage the transaction process, and receive information about the progress of its execution only through the corresponding user interface provided by the Service.
4.3. The Service records transactions with electronic units according to the regulations, rules, and format of the respective electronic payment systems.
4.4. Any completed transaction executed by the Service at the User's request is considered irrevocable, meaning it cannot be canceled after its completion.
4.5. If the User’s electronic units are not received within 30 minutes from the moment of the User's Request creation to the details provided by the Service, the agreement under the terms specified in the Request is considered terminated unilaterally by the Service as not having entered into effect (clause 2.4 of this agreement), without notifying the User.
4.5.1. In the event of agreement termination, the electronic units received after the specified time will be returned to the sender’s details within the next 24 hours. When processing the return, all commission fees for the transfer of electronic units will be deducted from the received funds at the User’s expense. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.5.2. In the case of payment confirmation for manually processed transactions without the Service’s receipt of electronic units, the executor has grounds to block the client's account for repeated violations.
4.6. If the User sends an amount of electronic units to the Service that differs from the amount specified in the Request, the Service shall treat this as an instruction by the User to recalculate the Request based on the actual amount received.
4.6.1. If the amount of electronic units received differs from the amount stated by the User by more than 10%, the Service may unilaterally terminate the agreement by refusing to execute the Request and returning the received funds to the sender’s details within the next 24 hours. When processing the return, all commission fees for the transfer of electronic units will be deducted from the received funds at the User’s expense. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.6.2. The User's Request will be processed only if there are sufficient funds received in the Service's account. The User is responsible for timely funding of the Request.
4.6.3. If the amount of electronic units received is less than the minimum required amount, such a deposit is considered lost and is non-refundable.
4.6.4. If electronic units are sent to our wallet through networks we do not support, such a deposit is considered lost and is non-refundable.
4.7. If the monetary equivalent is not sent to the details provided by the User within 24 hours from the start of the agreement, and there is no reason for blocking the electronic units received under the User’s Request by the Service, the User may request termination of the agreement by canceling their Request and requesting a full refund of the electronic units.
4.7.1. The request for Request cancellation must be fulfilled by the Service only if, at the time of receipt of such a request, the monetary equivalent has not been sent to the details provided by the User.
4.7.2. In case of Request cancellation, the electronic units will be returned to the sender’s details within 24 hours from the moment the cancellation request is received. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.8. The User must ensure the accuracy and relevance of the data they provide in the payment order form. The payment will be considered valid if it is made according to the data provided by the User, even if there is an error in it.4.8.1. When forming a Request for fund withdrawal, the User must ensure that all data are correct and complete. The Service is not responsible for transferring money to a person other than the one specified in the request if the User provided incorrect details. In this situation, the User has the right to contact the user support chat. The Service may assist in resolving the issue but does not guarantee a successful outcome.
4.9. The Service has the right to engage third-party contractors to fulfill its obligations.
4.10. The Service has the right to cancel an ongoing transaction and return the electronic units and/or financial assets deposited by the User, with reimbursement of electronic payment system fees to the User, without explaining the reason.
4.11. The Service reserves the right to deny further service to the User in case of any violation of this agreement by the User.
4.11.1. If the Service denies further service to the User, the Service will notify the User of its decision via email, after which it will freeze the User’s account and all current Requests. The Service will then return the electronic units received for the User's Request to the sender’s details within 24 hours from the moment of the refusal. When processing the return, all commission fees for the transfer of electronic units will be deducted from the received funds at the User’s expense. The Service is not responsible for possible delays in the return if they were not caused by the Service.
4.11.2. All subsequent Requests created by the User after the Service’s denial of further service will be automatically frozen. Accounts associated with these Requests will be blocked.
4.12. In the event that unforeseen circumstances arise during the processing of the User's Request, preventing the Service from fulfilling the terms of the agreement, the Request execution timeframe will be extended for the duration of the force majeure. The Service is not responsible for overdue obligations. Unforeseen circumstances include any factors beyond the Service's control.
4.13. In the event of the User’s debt to the Service, the Service has the right to immediately deduct the specified amounts from the User’s active Request (if available).
4.14. The Service does not issue receipts or invoices upon the User's request.5. PRIVACY POLICY
5.1. To conduct transactions, the Service collects personal data from the User, which the Service agrees to store in encrypted form, not to disclose, and not to transfer to third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.2. All operations with Requests and the transfer of personal data from the User to the Service are carried out via an encrypted SSL channel with a 256-bit key.
5.3. The Service has the right, if necessary, to independently collect additional information about the User by any available means. All information collected as a result of such activity is not disclosed or transferred to third parties, except in cases described in clauses 5.4, 5.5, and 6.5 of this agreement.
5.4. The Service has the right to transfer the User’s personal data and transaction details, provided that they maintain confidential status, to law enforcement agencies upon an official written request / court decision / on its own initiative (in case of a need for investigation), as well as to the User themselves.
5.5. The Service has the right to transfer transaction details and User’s personal data associated with the transaction to the electronic payment system upon an official request for internal investigations.
5.6. All collected data about the User and transaction details are stored in the Service’s database for five years from the date of the last Request executed by the Service.
5.7. All mandatory fields in Requests must contain accurate data; otherwise, the Service reserves the right to cancel the Request and return the funds to the sender minus the payment system or bank fee.6. ANTI-MONEY LAUNDERING AND ILLEGAL OPERATIONS POLICY
6.1. In accordance with international law, the Service adheres to a set of rules and implements a range of procedures aimed at preventing the use of the Service for money laundering operations, which aim to reintroduce illegally acquired funds or securities into the economy, as well as other unlawful operations.
6.2. To prevent unlawful transactions, the Service sets certain requirements for all Requests created by the User:
6.2.1. The sender and recipient of the payment in the Request must be the same person. The Service strictly prohibits transfers to third parties.
6.2.2. All contact information entered by the User in the Request, as well as other personal data provided by the User to the Service, must be accurate and fully authentic.
6.2.3. The creation of Requests using anonymous proxy servers or any other anonymous internet connections is strictly prohibited.
6.3. To prevent unlawful operations, the Service:
— Uses an internal system of automated transaction analysis and User behavior (fraud prevention system) that stops all suspicious transactions of the User.
— Sets transaction limits based on the User’s level of identity verification and country of origin.
— Adheres to the “Know Your Customer” policy.
— Checks all data provided by the User by all available means.
6.4. The Service reserves the right to freeze the User’s account and all current Requests until receiving copies of documents verifying the User’s identity, as well as the source of origin of the electronic units and other information necessary to verify the transaction. 6.4.1. If the User refuses to provide the requested documents, the Service reserves the right to refuse further service.
6.5. The Service reserves the right to deny further service to the User and to transfer all available User data and information about their transactions to law enforcement in cases where transactions are identified as intended for money laundering, terrorist financing, fraud of any kind, or any other illegal activities.
6.6. The Service reserves the right to verify by all available means the personal and other information obtained from the User. 7. LIMITATION OF LIABILITY
7.1. The Service offers its services from 9:00 to 23:00 (Kyiv time), without weekends, and strives to ensure that the Service's hardware, software, and operators fulfill obligations as quickly as possible, approaching automation.
7.2. The Service provides its services under the conditions described on the site’s pages, particularly regarding exchange directions, for which unique terms apply to transactions. Some Requests may be subject to special service conditions set by the Service.
7.3. By using the Service, the User agrees that the Service’s liability is limited to the funds received from the User to execute the subject of this agreement and that the Service does not provide additional guarantees or bear additional liability to the User, nor does the User bear additional liability to the Service, except as specified in clause 7.9.
7.4. The Service will make every effort, but does not guarantee, that its services will be available around the clock and daily. The Service is not liable for damages, lost profits, or other costs incurred by the User due to an inability to access the site and the Service's services.
7.5. The Service is not liable for damages, lost profits, or other costs incurred by the User as a result of delays, errors, or failures in banking payments or electronic transfers.
7.6. The Service is not liable for damages, lost profits, or other costs incurred by the User due to the User’s erroneous expectations regarding the Service’s rates, transaction profitability, or other subjective factors.
7.7. If the User provides incorrect information in the payment or recipient details, the Service is not liable for any adverse consequences or damages resulting from this error.
7.8. By using the Service, the User is solely responsible for paying taxes in accordance with the tax laws of their country of residence. The Service is not a tax agent and will not notify the User of any potential tax implications from using the Service.
7.9. The User guarantees reimbursement of losses to the Service (managing company, directors, and employees) in cases of claims or lawsuits directly or indirectly related to the User's use of the Service, except for losses caused by the Service's own deliberate or negligent actions.
7.10. The User guarantees that they own the funds used in their transactions or have the right to dispose of them. Additionally, the User agrees that the accounts specified in the Request belong to them personally. Transfers of funds to third parties are strictly prohibited by the Service.
7.11. The User agrees not to use the Service for fraudulent or illegal transactions and acknowledges that any attempt to exchange fraudulent capital will be subject to legal action to the fullest extent of the law. The User's actions may be considered illegal under the laws of their country of residence and/or the country where the Service is registered.
7.12. The User agrees not to tamper with the communication flows related to the Service's operation, interfere with its software and/or hardware, or otherwise disrupt the Service's normal operation, understanding that such actions will be prosecuted to the fullest extent of the law.
7.13. The User acknowledges that the content of the Service’s website is protected by property, intellectual property, and copyright law. Unauthorized use of this content is illegal.
7.14. The parties – the User and the Service – are not liable to each other for failure to fulfill obligations in the event of force majeure, including natural disasters, fires, floods, terrorist acts, civil unrest, government changes, as well as failures in electronic payment systems, power supply systems, communication networks, and internet service providers.
7.15. Funds transferred by the User to electronic payment systems and/or financial institutions are under their exclusive responsibility. The Service is not liable for any incorrect or illegal use of electronic payment systems by the User or for any misuse of the systems' functionality. The relationship between the User and the electronic payment system and/or financial institution is governed by their agreements. 8. CLAIM ACCEPTANCE AND DISPUTE RESOLUTION PROCEDURE
8.1. Any conflicts related to the provision of the Service’s services to the User are resolved through communication between the User and the Service’s administration based on the terms of this User Agreement.
8.1.1. Any complaints regarding this User Agreement can be sent electronically to the email provided on the Service’s website.
8.2. If it is impossible to resolve issues through negotiation, disputes are resolved in accordance with the applicable law at the Service’s place of registration.
When creating a request, be sure to provide your valid email address! Any changes to the request data are only possible with confirmation from the email specified in the request.